Privacy Policy
Last updated: 23 September 2026
At A&H Blinds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your personal data.
This policy applies when you visit www.ahblinds.co.uk, contact us, request a quotation or consultation, purchase our products, or use our measuring and fitting services.
1. Who We Are
A&H Blinds provides made-to-measure blinds, curtains, shutters and related window-treatment services for residential and commercial customers across London.
For the purposes of applicable UK data-protection legislation, A&H Blinds is responsible for the personal information we collect and process in connection with our services.
Contact details:
A&H Blinds
74A Shepherds Bush Road, Hammersmith, London, W6 7LN
Telephone: 020 8810 0001
Email: [email protected]
2. Information We May Collect
Depending on how you interact with us, we may collect:
- Your name
- Telephone number
- Email address
- Home or business address
- Details submitted through our contact or quotation forms
- Information about the products or services you are interested in
- Appointment, consultation, measuring and installation information
- Window measurements and relevant property/project details
- Order and payment information, where applicable
- Communications you have with us by telephone, email, website form or social media
- Feedback or reviews you voluntarily provide
- Technical information such as your IP address, browser type, device type and website usage information
The original policy similarly distinguishes customer contact information, transaction/service information and website-generated usage data.
3. How We Collect Your Information
We may collect information when you:
- Complete a contact, quotation or appointment form on our website
- Request a free consultation
- Contact us by phone, email or social media
- Arrange a home or commercial measuring appointment
- Place an order with us
- Arrange delivery or installation
- Request samples or product information
- Provide feedback or communicate with our customer-service team
- Browse our website or interact with cookies and similar technologies
Some technical information may be collected automatically when you use our website.
4. How We Use Your Personal Information
We may use your information to:
- Respond to your enquiries
- Provide quotations and product advice
- Arrange consultations and measuring appointments
- Manufacture or supply made-to-measure products
- Arrange fitting, installation and after-sales services
- Process and manage your order
- Contact you about appointments, deliveries or installations
- Handle customer-service requests, concerns or complaints
- Maintain records relating to our customers and services
- Improve our website, products and customer experience
- Analyse how visitors use our website
- Protect our website and business against misuse or fraud
- Comply with applicable legal and regulatory obligations
These purposes are adapted from the supplied policy’s service administration, customer communication, website improvement and enquiry-handling provisions.
5. Our Legal Basis for Processing Your Information
Under UK data-protection law, we must have a lawful reason for processing your personal information.
Depending on the circumstances, we may process your information because:
Contract: processing is necessary to provide products or services you have requested or to take steps before entering into a contract.
Legitimate interests: processing is necessary for the reasonable operation of our business, such as responding to enquiries, improving our services and managing customer relationships.
Legal obligation: we are required to process or retain certain information to comply with applicable laws.
Consent: where required, we will rely on your consent, particularly for certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Marketing Communications
We may occasionally send you information about A&H Blinds products, services, promotions or offers where we are legally permitted to do so.
Where consent is required, we will ask for it before sending marketing communications.
You can stop receiving marketing messages at any time by using the unsubscribe option included in the communication or by contacting us directly.
You will still receive essential communications relating to an active quotation, appointment, order or installation.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to provide our services, including:
- Website and IT service providers
- Payment-processing providers, where applicable
- Delivery or logistics providers
- Installers or contractors working on our behalf
- Professional advisers such as accountants or solicitors
- Analytics, website-hosting and marketing technology providers
- Government authorities, regulators or law-enforcement bodies where legally required
We only provide third parties with information that is reasonably necessary for them to perform their services.
The source policy also limits disclosures primarily to service providers, professional advisers and organisations where disclosure is legally required.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use it.
Cookies may include:
Essential cookies
Required for basic website functionality and security.
Analytics cookies
Help us understand website traffic, visitor behaviour and how our pages perform.
Functional cookies
Remember certain preferences or improve website functionality.
Marketing cookies
May be used to measure advertising effectiveness or provide more relevant advertising where you have given the necessary consent.
Where required by law, non-essential cookies will only be used after you have given your consent.
You should ideally have a separate Cookie Policy listing the actual cookies and services installed on your WordPress site.
The supplied policy also explains cookies separately from the main privacy provisions and covers analytics-based website measurement.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, contractual and customer-service requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.
This is deliberately more suitable for A&H Blinds than copying the 10-year retention period from the supplied policy, because that period in the source relates to that company’s particular contractual and identity-check processes.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it to perform their duties.
However, no internet-based system can be guaranteed to be completely secure.
11. International Data Transfers
Some of the third-party technology or website services we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer is made in accordance with applicable UK data-protection requirements.
12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is processed
- Object to certain processing
- Request transfer of certain personal information
- Withdraw consent where processing relies on consent
- Object to direct marketing
- Make a complaint about the way your information has been handled
These correspond to the principal rights covered in the supplied privacy policy.
To exercise any of these rights, please contact us using the details provided in this policy.
13. Third-Party Websites
Our website may contain links to third-party websites, social-media platforms or external services.
Those websites operate under their own privacy policies, and A&H Blinds is not responsible for how third parties collect or process your personal information.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how your information is handled, please contact:
A&H Blinds
A&H Blinds
74A Shepherds Bush Road, Hammersmith, London, W6 7LN
Telephone: 020 8810 0001
Email: [email protected]
If you are not satisfied with how your concern has been handled, you may also have the right to make a complaint to the Information Commissioner’s Office (ICO).
